You may return un-used, un-personalised, non-downloadable merchandise for a full refund within 30 days of purchase. Shipping and processing fees cannot be refunded. 

All items must be returned in new condition with original packaging and contents. Credits for returned items will be applied to the credit card that was used to make the original purchase.  Credit will be issued within 10 days of the date that the return is accepted by our Warehouse Team. 

Please contact our Customer Service Representative by sending an email to hello@houseofeq.com. 

Please pack your shipment securely and return it to us via insured mail for your protection.